Return, Refund & Warranty Policy

We accept returns for both defective and non-defective items, and exchanges are available for eligible products.

1. Return & Refund Period

   
   

   You may request a return or refund within 30 calendar days from the order date.
   
   
2. Return & Exchange Shipping Cost
   
   

• Defective, damaged, or incorrect items (return/exchange): Shipping cost is FREE. (Seller provides a return shipping label)
• Change of mind / personal reason (return/exchange): The buyer is responsible for all shipping costs.
• No restocking fee applies to any return or exchange.

3. Return & Exchange Conditions
   
   
   To be eligible for a return or exchange, items must meet all of the following:

• Submitted within 30 days from the order date
• Unused, unopened, and in original packaging
• In resalable condition with no damage, stains, or signs of use

4. Non-Returnable & Non-Exchangeable Items
   
   
   The following items cannot be returned or exchanged:

• Customized or personalized products
• Intimate or consumable accessories (brush heads, nozzles, cartridges, etc.)
• Items damaged by accident, misuse, abuse, or improper handling
• Opened or used items

5. Return & Exchange Process
   
   
6. Contact our customer service to initiate a return or exchange application
   
   
7. Provide your order number and wait for official approval
   
   
8. Download and print the free return form from our official website
   
   
9. Ship the item back with the printed return form following our guidance
   
   
10. Once the item is received and inspected, your refund or exchange will be processed accordingly
    
    
11. Warranty Policy
    
    

• Main product: 3-year warranty against manufacturing defects
• Brush heads, accessories, and consumables: No warranty
• Warranty applies only to the original purchaser with valid proof of purchase
• Warranty does not cover normal wear, accidental damage, or improper use

7. Refund Processing
   
   

   Once we receive and inspect the returned item, we will process your refund within 3–5 business days.

   The refund will be credited back to your original payment method. Depending on your payment provider, it may take additional time to appear in your account.